A 13 page Word document supporting presentation 1 with further detail on conflict management.
A series of 31 PowerPoint slides covering understanding, preventing and dealing with conflict.
A 4 page Word document supporting presentation 2 including additional references.
A series of 15 PowerPoint slides approaches to negotiating, the negotiation process and conducting a successful negotiation.
A 5 page Word document with helpful guidance on negotiating
A 2 page Word document with 5 scenarios where a negotiated solution is required and you are asked to consider which approach to take.
A 4 page Word document presenting answers to the 5 scenarios.
For basic training in Conflict Management a well used approach is to complete the Thomas – Kilmann Conflict Mode Instrument questionnaire.
Asks you to reflect on conflict you may encountered in your own industrial experience.
Asks you to reflect on your own experiences of negotiation in your industrial experience.
Sources of information and a list of web sites for additional help.